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Mask Medals

Terms of Service

Last updated: 10/3/2025

1. Acceptance of Terms

By accessing and using MaskMedals.com ("the Website") and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement.

2. About Our Business

Mask Medals operates as a trusted middleman, working directly with suppliers worldwide to bring you authentic superhero merchandise. We do not maintain our own warehouse inventory but work closely with our suppliers to ensure you receive high-quality products at competitive prices.

For more information about how we operate, please visit our How We Operate section in our FAQ.

3. Products and Services

We offer premium superhero merchandise including:

  • Spider-Man Metal Car Decals in various colors (Red, Black, Gold, Silver)
  • Batman Metal Car Decals in various colors
  • Transformers Metal Car Decals (Autobot & Decepticon)
  • High-quality metal material construction
  • Worldwide shipping

Product images and descriptions are provided by our suppliers. While we strive for accuracy, slight variations may occur.

4. Orders and Payment

Order Processing:

All orders are processed through our secure payment system powered by Stripe. Payment is required at the time of purchase.

Pricing:

All prices are listed in USD and include applicable taxes. We reserve the right to change prices at any time.

Order Confirmation:

You will receive an email confirmation upon successful order placement.

Payment Methods:

We accept all major credit cards, debit cards, and other payment methods supported by Stripe.

5. Shipping and Delivery

Shipping Times:

Orders typically ship within 1-2 business days and arrive within 2-3 weeks worldwide.

Free Shipping:

We offer free shipping on all orders with no minimum purchase required.

International Shipping:

We ship worldwide. International orders may be subject to customs duties and taxes, which are the customer's responsibility.

Tracking:

You will receive tracking information via email once your order ships.

Delivery Issues:

If you experience delivery issues, please contact us immediately through our contact form.

6. Returns and Refunds

Return Policy:

We offer money-back guarantees, but you must email us with your reasoning for the return. Please contact us with your order number and reason for return.

Damaged Items:

If your decal arrives damaged, please contact us immediately with photos of the damage. We'll send you a replacement free of charge.

Refund Processing:

Approved refunds will be processed within 5-10 business days to your original payment method.

Return Shipping:

Return shipping costs are the customer's responsibility unless the item was damaged or defective.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information
  • Ensuring proper installation of products
  • Following installation instructions provided
  • Contacting us promptly with any issues
  • Paying any applicable customs duties or taxes

8. Installation and Use

Installation Instructions:

  1. Clean the area of the vehicle to be applied. Ensure the area is dry, clean, free of oil and moisture, and has not been waxed within three days.
  2. Carefully peel off the protective film from the adhesive backing of the vehicle logo. Align the sticker with the desired area, pressing downward along the logo and pressing firmly.
  3. Do not wash the vehicle within 48 hours of application.

Proper Use:

Our products are designed for automotive use. Improper installation or use may void any warranty.

9. Limitation of Liability

Mask Medals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our products or services.

Our total liability to you for any damages shall not exceed the amount you paid for the product.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Mask Medals or our suppliers and is protected by copyright and other intellectual property laws.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Website.

12. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of any changes.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

14. Contact Information

If you have any questions about these Terms of Service, please contact us through our contact form.