Mask Medals
Frequently Asked Questions
Shipping Information
How long does shipping take?
Shipping typically takes 2 to 3 weeks. We ship from our facility and process orders within 1-2 business days.
Is shipping really free?
Yes! We offer free shipping on all orders, no minimum purchase required. This applies to all domestic and international orders.
Do you ship internationally?
Yes, we ship worldwide. International shipping also takes 2-3 weeks and is completely free.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package using the provided tracking number.
How We Operate
How does Mask Medals work?
We act as a trusted middleman, working directly with suppliers worldwide to bring you authentic superhero merchandise. We don't maintain our own warehouse inventory, but instead work closely with our suppliers to ensure you receive high-quality products at competitive prices.
Why do you operate this way?
This model allows us to offer you the best prices while maintaining quality standards. We're transparent about this because we believe in honest business practices and want you to know exactly how we bring these products to you.
Does this affect product quality?
Not at all. We carefully vet all our suppliers and maintain strict quality standards. Every product goes through our quality assurance process before reaching you.
How do you ensure quality control?
We work only with trusted suppliers who meet our strict quality standards. Every order is processed through our quality assurance system, and we handle all customer service to ensure your satisfaction.
Returns & Refunds
What is your return policy?
We do offer money-back guarantees, but you must email us with your reasoning for the return. Please contact us with your order number and reason for return.
How do I request a return?
To request a return, please email us with your order number and a detailed explanation of why you'd like to return the item. We'll review your request and provide instructions.
What if my decal is damaged during shipping?
If your decal arrives damaged, please contact us immediately with photos of the damage. We'll send you a replacement free of charge.
Product Information
What material are the decals made from?
Our superhero decals are made from high-quality metal material, ensuring durability and weather resistance.
How do I install the decal?
Installation is simple: 1) Clean the surface, 2) Peel and apply the decal, 3) Smooth out any air bubbles. Do not wash your vehicle for 48 hours after installation.
Will the decal damage my car's paint?
No, our decals are designed to be removable without damaging your vehicle's paint when properly installed and removed.
General Questions
How do I contact customer support?
You can reach us through our contact form. We typically respond within 24 hours during business days.
Do you offer bulk discounts?
Yes! For orders of 10 or more decals, please contact us for special pricing.
Are your products authentic superhero designs?
Yes, all our designs are created with respect for superhero traditions and are approved for use by fans.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us:
Contact Us